Make sure you're playing on an account registered to a user of-age and try again. While there are many reasons you might see this error when trying to play your game, it could be due to playing on an underage, or child, account. “You are not allowed to access online features” error If you get stuck while matchmaking, or encounter an infinite loading screen when connecting to a server, exit your game fully and try joining a game again. Infinite server loading screen/Stuck at server “joining”screen Once updated, you should be able to join servers normally. If you're unable to matchmake or join servers on Xbox One, close your game and check for a game update. We've fixed an issue causing problems with matchmaking or joining servers on Xbox One. Xbox One players cannot join servers/matchmake Allow installation to finish before playing any part of the game. If you continue having problems, install your game and choose not to play the installation Darth Vader minigame when asked to do so, or close the minigame if you're already playing. Make sure to give your game plenty of time to install. Game installation freezes or does not finish Weapons do not unlock upon Contract completion. Focus Fire kills do not count toward the Scattergun Contract. We're investigating issues with Hutt Contracts, including: - Contract progress does not advance after a certain point. Hutt Contracts not unlocking or progressing correctly This reset is necessary to properly gain levels again and avoid crashes at the end of rounds. We reset Rank stats for some players-for both those affected and some unaffected-to solve the problem and prevent future issues. We released an update on March 24 to fix this issue. Some max level, or level 50, players' Rank lost sync with normal game progression, leading to issues with character progression, Rank progression, and games crashing at the end of a match. Level 50 players automatically become Level 60 Look for your issue in the table to see if an available workaround resolves it. You might run into a connectivity or performance problem as you play the game. Find the most common in-game problems or concerns Learn about the current known issues, workarounds, or steps you can use to get past an error.

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